Make IT Simple

Kindrik Partners has worked with Resolve Technology as our IT support partner since 2012. Over this time, Simon Falconer and his team have been a consistent and reliable presence behind the systems our firm depends on every day. What we value most is the combination of technical depth and professional-services judgement. Resolve understands how a law firm operates — the regulatory obligations, the sensitivity of client data, the need for systems that simply work. They also understand the pressured environment within which law firms operate. They’re responsive when things go wrong, proactive in heading off problems before they become incidents, and refreshingly direct in their communication. Our long-standing relationship reflects our trust in Resolve. I very happily recommend them to any professional services firm looking for a capable and dependable IT partner.

Since 2014, Resolve has been far more than an IT provider to us — they are a trusted advisor and a trusted supplier of the services that keep Open Home Foundation running. We care for some of New Zealand’s most vulnerable children and families, and our frontline teams need technology that simply works. Resolve make that happen every day, quietly and reliably, so our people can stay focused on the work that matters most.

“We wanted to future-proof the firm, we didn’t want to be concerned with software updates or purchasing new hardware, but we also wanted a strategic business partnership with someone that would really understand us. Then we discovered Resolve. The other providers who interact with your IT environment can be a real barrier to a successful migration project, but Resolve led the way and took care of some of the challenges for us. They just dealt with everything we threw at them.”

“Resolve Technology has been an outstanding IT partner for O’Shea’s Law — their team consistently delivers reliable, responsive support that keeps our practice running without interruption. From day-to-day helpdesk needs to our hosting infrastructure, we trust Resolve to handle it all with professionalism and expertise. As a law firm, we can’t afford downtime or security risks, and Resolve gives us the confidence that our systems are in safe hands.”

“Resolve developed a short term and long term IT strategy for HousingPlus that meant we know where we are going and what costs we are going have in the future. The one thing that is different about Resolve is that they listen to us and what our needs as a company are. And then they provide us with advice about how we can fix our issues.”

“[Resolve] understands what extraordinary client service means and always goes the extra mile. We have very demanding clients and we require 24/7 service. What matters to Simon [Managing Director] is that he gets it right, and I am confident that I can perform for my clients as long as I am serviced by Resolve Technology.”

“Resolve gave us great advice when we were starting our new architecture firm. They told us exactly what we needed and, more importantly, exactly what we didn’t need. That left me able to get on with managing everything because I didn’t have to worry about the IT.”